Lightwave Learning | FREQUENTLY ASKED QUESTIONS
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FREQUENTLY ASKED QUESTIONS

ONLINE ACCOUNT & COURSES

CREATING A FREE ACCOUNT

There are a few ways to get to the account/login page: 1) On our HOME PAGE you can click on the LOGIN link on the top of the page. 2) From our HOME PAGE if you click on Continuing Education/ then the State you want to view from the course map/ when you choose a course from the approved list for that state you will be redirected to the LOGIN PAGE. At the Login page you will have to create a Free Account to take one of the courses.

WHERE DO I PUT MY LICENSE(S) & STATE INFORMATION?

Once you have created an account and you have logged in, click on the PROFILE tab. Here in your PROFILE page you will want to add all your license numbers and states. Important: After adding your license numbers PLEASE scroll to the bottom of the page and click on the SUBMIT button. If you do not click on the submit button your license(s) will not be recorded and Lightwave Learning will neither be able to report your hours nor will your certificate(s) populate.

HOW DO I ENROLL IN A COURSE?

To Enroll in a course you will need to have an account with Lightwave Learning. After creating an account and updating your PROFILE page you can click on the CATALOG tab. Here you can click on the STATE/FILE to see what courses are available. From there, simply select the course you would like to enroll in.

WHERE DO I GO TO START MY COURSE?

After enrolling in a course go to the MY TRAINING tab in your account to get started. Click on the PLAY icon and the course will begin.

WHAT IF I FAIL THE COURSE?

If you fail a module or course, you are free to start over. Each of our courses allow for unlimited attempts to complete.

Start / Stop / Resume

Our courses are formatted such that the user can pause at any time and resume later on, exactly where they left off.

TAKING A COURSE

WHAT DOES START/STOP/RESUME MEAN?

Our courses are formatted such that the user can pause at any time and resume later on, exactly where they left off.

HOW DO I LOG OUT OF A COURSE?

When logging out you will need to click on the “close” icon in the course browser (FIGURE 1). After that you will see a dark screen that will have a “close” tab. Click on the “close” tab (FIGURE 2) and your course progress will be saved (you may have to scroll up a bit.) At this time you can now exit your account.

 

 

logout-figure-1

 

 

logout-figure-2

HOW DO I Log Back IN?

When logging back in go to the account login page. After logging back in from the account page click on the MY TRAINING tab and click on the course you would like to start again.

COMPLETING/PAYING FOR COURSE/CERTIFICATES

What DO I DO AFTER COMPLETING THE COURSE

After completing and closing a course, a pop-up window will appear asking you to pay. You can either click on the pop-up window to pay right away or pay later by clicking on the $ symbol on your TRANSCRIPT page. A receipt will be sent by email.

 

completing-course

WHERE DO I GO TO PRINT OUT MY CERTIFICATE?

After completing and paying for a course, your certificate will show up in your TRANSCRIPT page –just click on the medallion symbol. If you see a $ instead, you must pay for the course first. After paying for the course, refresh your screen and a medallion symbol will appear. Then click on the medallion symbol to print.

MY CERTIFICATE IS NOT SHOWING

If your certificate is not populating go to your profile page and enter your license number(s). After entering your license(s) please scroll down and click on the submit button to register them.